Terms & Conditions

ORDER PLACEMENT

Orders must be placed using a formal purchase order. A minimum deposit of fifty percent (50%) of the purchase price is required to initiate order fulfillment. Joseph Jeup, Inc. will confirm all orders prior to production. Approximate completion and ship dates will be determined upon receipt of deposit, as well as any pending finish specifications and drawing approvals. Balance payment is due in full prior to shipment, including packaging fees, freight, and storage fees, if applicable. If final payment is not received within 30 days of order completion, a storage charge may be applied until payment is received and the item is able to be shipped.

For purchasing outside of the United States, wire transfer information is available upon request.

PRICES

Prices are published each calendar year F.O.B. from Grand Rapids, Michigan, U.S.A., and are net unless otherwise noted. Prices do not include packaging, storage, freight, taxes, transit insurance, local delivery or installation. All prices are subject to change without notice. Please verify all pricing with your showroom or representative before submitting a new purchase order.

CUSTOM ORDERS

Custom construction and sizes are available by request, but are subject to acceptance by Joseph Jeup, Inc. As most of our pieces are customizable, these requests will be reviewed on an individual basis. Custom quotations and leadtimes are available through your showroom or representative for pieces outside of our standard catalog. Quoted prices are valid for 30 days unless otherwise negotiated when the pricing is given. No cancellations are allowed on custom orders.

Please refer to our website for sales territories and representation; if you are outside of our sales territory areas, please contact us directly and we will direct you accordingly.

DELIVERY & LEADTIME

Production and leadtime will begin upon receipt of purchase order, but not without the accompanying deposit, size and finish specifications, and COM materials where applicable. Additional delays due to revisions, drawing approvals, or other necessary information can also occur when ordering custom products, so please submit a completed purchase order with as much confirmed information as possible. Leadtimes will vary by product ordered, and can range from 12-18 weeks depending on availability of materials, current production scheduling, and the custom nature of an order. Quoted delivery dates are approximate, and Joseph Jeup, Inc. shall not be responsible for any delay or failure in performance for any course beyond our control (including, but not limited to strikes, lockouts or other labor difficulties, failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of God or any event which interferes with Joseph Jeup, Inc.’s normal business and manufacturing operations.

CANCELLATION POLICY

All goods are made to order per client specifications. Orders cannot be canceled after ten (10) business days from date of deposit, otherwise they will result in a forfeiture of the deposit. Changes to orders, returns or cancellations are required in writing for approval from Joseph Jeup, Inc. Such orders may also be subject to price change or re-stocking fees of 25% – 50% of the net sales price.

STORAGE POLICY

All orders must be shipped within thirty (30) days of completion to avoid storage fees. A storage fee of $300 per month will be added to the final invoice if the merchandise is not picked up before the thirty (30) day deadline expires.

CRATING, CARTONING & DELIVERY

Crating and cartoning are an additional cost which must be included and acknowledged on the original purchase order. Individual crating fees are listed in the Price Guide, and are subject to change if special crating requests are made, whether for installation or assembly purposes.

Knockdown (KD) crating is available upon request, and is subject to approval by Joseph Jeup, Inc., as not all pieces are recommended for this option. This could be due to the nature of the design and structure of the piece, unlikely ease of on-site assembly and installation, or risk of damage to the piece during freight transit inside the crate.

In all cases it is the responsibility of the purchaser to determine if the size of the completed furniture can be accepted through entry doors, windows, etc. Joseph Jeup, Inc. does not accept responsibility or liability where on-site conditions and limitations prevent final delivery of items.

METHOD OF SHIPMENT

Prices are F.O.B. Joseph Jeup, Inc. in Grand Rapids, MI, U.S.A. Joseph Jeup, Inc. or the representative showroom will arrange product shipments on behalf of the client unless client specifies alternative shipping arrangements. Client pickup directly from our facility is not permitted.

QUALITY LIMITATION & WARRANTY

Joseph Jeup, Inc. carefully inspects all items before they are crated or cartoned for shipment, and archives a video record of the item’s condition prior to shipment. Joseph Jeup, Inc. cannot be held responsible for mishandling by a freight carrier or receiving warehouse, and therefore all damage claims will be carefully reviewed on an individual basis. Goods damaged in transit cannot be refused by the consignee, and must be settled by the consignee with the carrier that caused the damage. Customers and receiving warehouses must carefully inspect all items at the time of delivery, and all damages must be noted on the Bill of Lading. Such obvious or discovered/concealed damage must be reported in writing to the carrier in accordance with the applicable regulations and time limits agreed upon when the freight arrangements were made. All claims against Joseph Jeup, Inc. must be made in writing within ten (10) working days after receipt of goods, including receipt at a receiving warehouse. Failure to make a claim within the ten (10) day period constitutes acceptance of goods and a waiver of any such defects, errors, or damage. If Joseph Jeup, Inc. accepts a claim, it is at our discretion as to whether a repair or replacement is warranted.

Joseph Jeup, Inc. warrants that any goods sold will be free from defects in workmanship and materials for one (1) year from date of shipment. This warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. Joseph Jeup, Inc. will repair, or at our discretion, replace free of charge, any defective merchandise.  Defective products will be replaced within the normal production leadtime required to reorder and manufacture the same product.

RETURNS

All furniture sales are considered final. No returns, for any reason, will be accepted without prior written authorization from Joseph Jeup, Inc. and must be accompanied by an assigned return authorization number. Merchandise returned without a pre-assigned return authorization (RA) will be refused. Unauthorized returns will not be accepted and will be returned to the shipper freight collect. Returns for reasons other than valid claims, if allowed by Joseph Jeup, Inc., will be subject to a handling and/or re-stocking fee.